Dynamics 365 Customer Service

Dynamics 365 Customer Service provides a variety of self-service solutions that delivers consistent, connected support across all channels leveraging Microsoft Power Apps portals. It is a powerful tool that managers and supervisors can use to improve the efficiency of their teams and boost key customer response metrics.

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Provide self-service support

Automate self-service with virtual agents and rich knowledge-based portals giving customers direct access to the knowledge base.

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Personalize customer service engagements

Get a 360-degree view of customer and interact on their preferred channel while anticipating customer needs.

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Empower teams with tools for increased agent productivity

Help agents get answers faster with unified knowledge sources, easily switch between cases and analyze and act on customer feedback.

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Optimize service with actionable insights

Help agents get answers faster with unified knowledge sources, easily switch between cases and analyze and act on customer feedback.

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Deliver proactive service with IoT

Detect and correct problems before customers even notice using embedded IoT signaling and alerts.

Intelligent Customer Service System

Dynamics 365 Customer Service leverages innovative AI capabilities to provide instantaneous and at-a-glance visuals of critical performance metrics, operational data, and emerging trends within a customer service system.