Dynamics 365 Customer Service
Adopt a cloud-based CRM solution to engage customers and capitalize on sales leads across markets.
Dynamics 365 Customer Service provides a variety of self-service solutions that delivers consistent, connected support across all channels leveraging Microsoft Power Apps portals. It is a powerful tool that managers and supervisors can use to improve the efficiency of their teams and boost key customer response metrics.
Provide self-service support
Automate self-service with virtual agents and rich knowledge-based portals giving customers direct access to the knowledge base.
Personalize customer service engagements
Get a 360-degree view of customer and interact on their preferred channel while anticipating customer needs.
Empower teams with tools for increased agent productivity
Help agents get answers faster with unified knowledge sources, easily switch between cases and analyze and act on customer feedback.
Optimize service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Deliver proactive service with IoT
Detect and correct problems before customers even notice using embedded IoT signaling and alerts.
Intelligent Customer Service System
Dynamics 365 Customer Service leverages innovative AI capabilities to provide instantaneous and at-a-glance visuals of critical performance metrics, operational data, and emerging trends within a customer service system.