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SAP on Azure
Managed Services
NTT DATA offers best-in-class support for SAP workloads and Azure infrastructure backed by our certified specialists in SAP and Microsoft Azure.
Our Managed Services engagement consists of two phases:
In the Service Readiness phase, we provide the following:
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Formulation of Service Delivery Processes and support ecosystem
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Knowledge Transfer Session with vendors and internal IT
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Update existing documentation and data
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Shadow and Reverse Knowledge Transfer with customer’s internal IT and Vendors’ processes and get involved on issue resolution and service request fulfillment
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Finalize to-be Processes
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Operate without SLA compliance
Service Readiness
In the Operate phase, the following are provided:
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Full implementation of the application support framework and Business as Usual (BAU) activities
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Operate under agreed service levels on the 2nd Month of Operate Phase
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Monthly Service Review for continuous Service Improvement
Operate Phase
We have proven capability to manage any SAP solution stack at a competitive, cost-effective price point.
Our support contracts include the following:
NTT DATA is both a global leader in SAP S/4HANA and a Microsoft gold partner.
With over 5,000 SAP customers in 58 countries and over 188 S/4 HANA projects , our SAP pedigree combined with our Microsoft cloud capabilities allow us to provide you with the right expertise to guide you successfully towards SAP on Microsoft Azure.
